Business Process Review

Bespoke consultancy is often requested from our H&FE customers around Business Process Review. Improving student experiences will generally include taking a wider look at where the scheduling fits within the wider workflows and business processes. Typical considerations include:

• Enterprise resource planning, to review the pathways that critical data takes when moving through systems, report on traceable figures, create baselines and propose ways to save time and money through improving this flow.
• Business alignment of specific processes within procedures to create a measurable baseline which can be reviewed improved and compared to the wider institution objectives.
• Knowledge management strategies and practices to improve performance
• Customer relation management to ensure the end result aligns with the initial requirements

Some of the key processes under review will include:

• The timing of enrolment and its implications on resource use and effective scheduling
• The timing of optional subject selection and the knock on effects this will have on room utilisation and effective scheduling
• Master and slave data sources. The provision of core data into a scheduling system and its use in publishing end user timetables.
• Methods of collating key stakeholder requirements

To find out more about consultancy from Serco Learning educational specialists please contact enquiries@sercolearning.com