FMeasy Services
Training
Serco Learning has deep experience of providing a range of tailored training services to customers. For the FMeasy solution, the most common approach taken is to provide a small number of client contacts with intense “train the trainer” courses, in order to ensure that the client themselves can deliver their own end user training throughout the whole lifecycle of the solution. In all cases, the Serco Learning FMeasy team will structure training to the individual’s needs; a partnership approach is taken to training at all times. Read more (add the below text which is the continuation text for “Training”)
The training partnership will start with the development of an agreed approach to the implementation of the solution, involving one or more focused meetings with all relevant stakeholders. These meetings are also a platform for reviewing additional activities/deliverables needed to support training. These could include bespoke user guides and training material, dedicated test instances of the solution, end user email communications and structures for end user training sessions.
Consultancy
Having implemented a wide range of solutions to oransiations of all sizes and needs, Serco Learning’s FMeasy team have the right skills and experience to consult on the best way to implement our systems. Through this advice, our clients can expect to gain maximum lasting benefit from the solutions we deliver. Read more (add the below text which is the continuation text for “Consultancy”)
The consulting process with a typical client project starts even before an order is placed with us. The team involved in the early stage demonstration of our solution is skilled at gathering requirements and understanding the needs of our clients. Once a full project is initiated, our consultants will meet with the client to review initial requirements and refine these in detail. A consultancy workshop is the common way to establish a specification of detailed needs against which the implementation process can commence.
Support
For all clients using the FMeasy suite, Serco Learning provide a full first and second line support function to help manage user queries, log support requests and deal with any client incidents. Our team of support professionals are all UK based and experienced with dealing with a wide range of questions and queries. They also act as an excellent resource for customers looking for best practice advice and knowledge. The standard support agreement for all FMeasy customers includes... Read more (add the below text which is the continuation text for “Support”)
Unlimited telephone support for assistance with using FMeasy
· Unlimited ‘bug’ fixes for any bugs encountered within the FMeasy system
· VPN Bug Fixing – applying software fixes directly into your system where permitted by your IT policy and procedures
· Standard upgrades to the FMeasy products as and when available (usually annually at a minimum)
Implementation
In order to most effectively manage the implementation process, we will provide a dedicated Project Manager to ensure that the project management process is established, reviewed and amended as required throughout the life of the project. We will also appoint an Account Manager to work with the Project Manager and Implementation Consultant to ensure that communication is maintained at all levels and that the needs of all stakeholders on the client side are continuously met. Read more (add the below text which is the continuation text for “implementation”)
An early output from the project management activities will be the Project Initiation Document (PID) which will fully define the project – what, why, who, how and when. This will be produced in close conjunction with client contacts.
A standard implementation will also include production and control of a Project Plan, Risk Log, Configuration Checklist and Functionality Checklist documents. The Serco Project Manager will review the implementation progress against agreed milestones and manage the project resources and tasks accordingly. Regular meetings with client contacts would typically be held throughout the implementation phase, at which the risk register will be reviewed and monitored and the action register will be updated to mitigate these risks.
