After installing any of the software solutions that Serco Learning provides you can be assured that help and support is always at hand. Online customer help and assistance is available anytime through our Firstline customer portal www.sercofirstline.com and provides:

• A comprehensive knowledge base allowing anytime and anywhere access to information
• Ability to log queries online
• Tracking of individual queries online to review their status
• Regular updates in line with software development
• Hints and tips
• Useful downloads
• Noticeboards
• Discussion groups

In addition to this online help, customers can call our dedicated, fast and friendly Support team for one-to-one expert assistance over the telephone. Our technical support team has many years of experience in supporting and servicing a wide range of education establishments to ensure that your institution gains maximum benefits from our software solutions.


Click here to access the firstline support portal for Serco Facility

Contact Information

Our expert Firstline Support Team Contact Details and Opening Hours for:

Firstline Support Process

Our Firstline Support is provided at various levels, appropriate to the complexity of each issue:

• 1st line support handle all incoming support requests and resolve up to 80% on first contact
• 2nd line support handle more complex support issues
• 3rd line support provide proactive support through knowledge base articles and escalation to our development team

Click here to download the Serco Learning Support Service Level Agreement
Click here to download the Progresso Data Migration info sheet

If you have any queries regarding our Firstline Support Processes please do not hesitate to contact us on 08456 555 800 or e-mail enquiries@sercolearning.com